Effective Date: [01/04/2025]
Gromit ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our food delivery app ("App") and related services ("Services"). By using the App, you consent to the collection and use of information in accordance with this Privacy Policy.
We collect personal information that you provide directly to us when you register for an account, place an order, or otherwise interact with the App. This may include:
Contact Information: Name, email address, phone number, and delivery address.
Payment Information: Credit/Debit Card details and other payment-related data (securely processed through a third-party payment processor).
Account Information: Username, password and other account-related data.
We collect information about your use of the App, including:
Log Data: IP address, browser type, operating system, referring URL and timestamp.
Device Information: Device type, operating system and device identifiers.
App Activity: Pages viewed, interactions and frequency and duration of use.
When you use the App, we may collect and process location data to provide you with location-based services such as delivery tracking and nearby merchant information. You can control or disable location services through your device settings.
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small data files placed on your device. You can manage your cookie preferences through your browser settings.
We use your personal information to:
Order Processing: To fulfill and deliver your orders, including contacting you about the status of your order.
Manage Accounts: To create, maintain, and secure your account.
Customer Support: To respond to your inquiries and provide customer service.
We use usage data and feedback to:
Improve Functionality: To improve the app's features, performance, and user experience.
Personalize Content: To create content and recommendations based on your preferences and usage patterns.
We may use your contact information to:
Send Notifications: To provide updates about your orders, promotions, and other relevant information.
Marketing: To send marketing communications and offers, if you have opted in to receive them. You can opt out of marketing communications at any time.
We may use and disclose your information to:
Comply with Legal Obligations: To fulfill legal requirements, respond to lawful requests, and protect our rights.
Prevent Fraud: To detect and prevent fraudulent activities and enforce our Terms and Conditions.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it.
In the event of a merger, acquisition, or other business reorganization, your information may be transferred to the acquiring entity. We will notify you of such changes and continue to protect your information in accordance with this Privacy Policy.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a subpoena or court order. We may also disclose information to protect our rights, privacy, safety, or property, or that of our users or others.
We may share aggregated, non-personally identifiable information with third parties for research, marketing, or other purposes. This data does not identify individual users and is used to analyze trends and patterns.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use encryption and other security technologies to safeguard sensitive data, such as payment information. However, no system is entirely secure, and we cannot guarantee absolute protection against all potential security breaches.
You have the right to access, update, or correct your personal information. You can do so by logging into your account and making changes or by contacting us through the support section in the app.
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by adjusting your preferences within the App.
You may request the deletion of your personal information through the app's account settings or by contacting our support team. We will process your request in accordance with applicable laws and regulations. Please note that we may retain certain information as required by law or for legitimate business purposes.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the App.
Our App and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country. By using the App, you consent to the transfer of your information to other countries and the processing of your information in accordance with this Privacy Policy.
The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the App, and the effective date will be revised. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through the Help & Support section in the Gromit app.
